• 1. The Benefits of Becoming a Member of Wonderful Food
    • ● Eligible to offers exclusive to members.
    • ● Receive new deals updates from Wonderful Food.
    • ● Be the first to get discounts on new products.
    • ● You can check you order status online anytime.
  • 2. What countries do we ship to?
    • ● Currently we ship to Hong Kong, Macau, Singapore, and will expand our delivery areas to Japan in the near future.
    • ● Applicable shipping area is specified in the merchandise descriptions and details.
  • 3. How to place an order?
    • ● Enable cookies in your browser.
    • ● Put your desired items into shopping cart.
    • ● Update the number of the items you wish to buy.
    • ● Complete the shipping information section: the items, the delivery address, the names and phone number of the recipient. If the receipt information is incorrect, it is not responsible.
    • ● Any changes in shipping must be notified no later than three days prior to the arranged shipping date.
  • 4. Cost of shipping
    • ● Shipping is included in the price. It covers air, sea, and land delivery. You will not be charged additional cost of delivery.
    • ● If your delivery address in Hong Kong is at non-business area or remote area, when SF Express delivery to the address, SF Express would charge you additional HKD30. This item is not included in the order price.
  • 5. Payment Options.
    • ● Pay online: We accept Visa, MasterCard, JCB and China UnionPay.
    • ● Bank Transfers or ATM Payment(or Remittance):Payments must be made within four days of ordering online, or your order will be canceled. Once the payment is done, please notify us in the following way. We reserve the right not to process your order if we are unable to validate your payment.
    • (1) Log in and upload the copy of your ATM or remittance receipt photo to the Order List in My Account.
      (2) Send an email to cs@wonderfulfood.com. Please include your order reference number and payment information.
      (3) Leave a private massage containing order reference number and payment information on our FB: https://www.facebook.com/WonderfulFoodSelect/
      (4) Please make your payment to:
      Bank Name: HSBC (HONGKONG AND SHANGHAI BANKING CORPORATION)
      Account No:817-770472-838
      Name of the Account Holder: All Food Company Limited
  • 6. Shipping and delivery
    • ● Your temperature-sensitive order will be delivery refrigerated.
    • ● Perishable merchandise is shipped by air; other than that, your order is shipped via SF Express or Yamato International Logistics Inc.
    • ● The logistic company has different delivery times depending on the region, and non-commercial buildings or remote areas would require additional working days to complete the delivery. The logistics companies charge an additional surcharge for the recipient according its company's terms and conditions.
    • ● If your delivery address is in the outlying islands of Hong Kong (such as Lantau Island, Cheung Chau, Yat Tung, Tung Chung, Discovery Bay, Peng Chau, Hei Ling Chau, Nam Cheung and Po Tai), there is no daily distribution of logistic companies. It depends on logistic companies’ local schedule. We suggest you provide the appropriate address.
    • ● Delivery services are not available in the following areas, including but not limited to the following addresses: Luohu, Maipu, Wenjindu, Taguling, Cheung Chau, Kat O, Tamen, Lamma Island, Mui Wo, Peng Chau, Hei Ling Chau, Po Toi Island, Tai O, Tung Lung Chau, Tung Ping Chau, Stonecutters Island, Wang Tau Estate, Whampoa, Austin, Nam Cheung, Kai Tak, Chek Lap Kok, Tai O, Tai Po, Tai Wan Estate, Tai Po Estate, Tai Hang Estate. Fortress Hill, Peak, Taikoo Shing, Tin Hau, Sai Ying Pun, Xing Hua Cun, Ba Xiang, Bao Lin, Ta Kwu Ling, Tai Lam, Tai Lam Chung, Tai Po, Kiu Tong, Wo Che, Hung Kiu, Kam Shei, Kam Tin, Kowloon. Avalokite, Cannes, Kwai Fong, Kwai Hing, Lam Tin, Lam Tsuen, Lau Fau Shan, Lung Kiu Wan, Lok Ma Chau, Ma Yi Shui, Mai Po, Niu Tan Mei, Ping Po, Ping Shan, Tai Wan, Sha Tau Kiu, Shigang, Shimen, Taihe, Tingjiu, Wenjindu, Xia Cun, Xiaolan, Xiaoliyuan, Xintian, Xinxu and other areas.
    • ● Since the logistics company does not provide fresh product temporary storage service, if ordering fresh products, please must provide the correct recipient's phone number and address. If the delivery is not successful, the additional costs incurred for re-delivery will be charge to the recipient.
  • 7. When will the order be delivered?
    • ● Shipping arrangement will be made once the payment is confirmed. Usually delivery notice within two weeks, excluding weekend and holidays. You would receive the package within 7 days after delivery notice by email or phone message. Please make sure your recipient information correct.
    • ● Shipping of the pre-order items will be delivered according to the scheduled dates on the merchandise information page. You will receive a text notification before its shipment.
    • ● Fruit and vegetables are subject to season and climate change. To ensure quality, estimated shipping dates might be rescheduled.
  • 8. Why do I receive a partial shipment on my order?
    • ● If there are both pre-order product and non-preorders in your order, we will arrange to ship in-stock items first. Pre-order items will be scheduled according to merchandise description.
    • ● For specific delivery date, you can send an email to cs@wonderfulfood.com or send a private message to our Facebook.
  • 9. Exchange and Return Policy
    • ● Upon receipt of the goods, please check the contents of the parcel if any damage occurs in transit. Should any product received by you suffer from transport damage, please send the photo of the damaged item to cs@wonderfulfood.com or text us on FB.
    • ● Exclusions: We will not be held responsible for
    • (1) Opened, eaten food
      (2) Product damage caused by inappropriate storage & handling after receipt.
      (3) Slightly imperfect organic produce: Since no chemical and fertilizer is used, it would be normal if the fruit is not impeccable in appearance.
  • 10. Others
    • ● Please kindly provide an address where a recipient will be available to sign for the package, no pick-up services for fresh produce at Yamato Logistics and SF Express.
    • ● Unsuccessful delivery of fresh produce will be temporarily stored in the warehouse of the carrier up to 24 hours (starting from the time it is dispatched). Beyond 24 hours, fresh product will be destroyed to ensure food quality and safety. No delivery or refund will be arranged beyond the above specified time. The delivery is arranged ONLY ONE Time with your charge.